Frequently Asked Questions - RedPlum.com
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Frequently Asked Questions

  • RedPlum Offers|RedPlum Members|Site Access & Login|Printing Offers and Coupons|
    Offer and Coupon Redemption|Advertising on redplum.com|RedPlum Mailing List

    RedPlum is the ultimate source of value — online, in your mailbox, on your doorstep, with your newspaper, and in your store.

    We're your team of personal shoppers ready to bring you amazing local and national deals on grocery, entertainment, travel, clothing and more. Everyday we’re working hard to find the best deals, offers and tips on the latest trends and bring them right to you. Please check through our FAQs below to answer your question, however, if you can not find the info you need, please call our Customer Service Team.

     

    About RedPlum Offers

    How often are new offers added to redplum.com?

    New offers and coupons are added to the site daily! Come back often to check on your favorite categories!

    Where do redplum.com offers and coupons come from?

    Offers and coupons come directly from thousands of manufacturers, retailers, vendors and select online partners.

    Why don’t I see any local offers in my area?

    RedPlum has local offers for most areas within the United States. There are some gaps that we are currently working hard to fill. Stay tuned and check back with us often. E-mail us with suggestions at wecare@redplum.com.

    How long do the offers and coupons remain on the site for?

    All offers and coupons are live on the site for up to 30 days or until the expiration date – whichever comes first.

    How is the expiration date determined on offers and coupons?

    The expiration date is set by the offer manufacturer or vendor.

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    About redplum.com Membership

    What are the benefits of becoming a redplum.com member?

     RedPlum is committed to providing our members with the very best, you will receive personalized alerts on new offers and redplum.com features. 

    You will have the chance to win great prizes by entering various contests, sweepstakes, and more.

    You will receive exclusive deals and FREE samples of today’s hottest new products.

    You will receive our bi-weekly member enewsletter “RedPlum Picks” which is full of new offers, great deals, hot coupon codes and contests!

    Do I have to pay to be a member of redplum.com? 

    No, joining redplum.com is completely FREE!

    What information do you collect on members? 

    When registering to become a member of redplum.com, you will only be asked for information that will assist with site personalization and communication. You will be asked to provide a first name, last name or last initial, your ZIP code, your gender, and your e-mail address.

    If you are registering for a contest, sweepstakes or to receive a free sample, you may be asked to provide additional information relevant to the promotion.

    How often will I get e-mail from redplum.com? 

    Our general member e-mail communication is the RedPlum Picks enewsletter that goes out every other Tuesday. Over time members will have the opportunity to opt-in to special e-mail alerts or other specialty enewsletters for specific deal and offer categories.

    Do you sell or provide your e-mail list to other venders? 

    No. We will not sell, rent or provide our member list to third parties. If you enter a contest, sweepstakes or would like a free sample, we will let you know who is collecting that information and encourage you to review their privacy policy.

    About Site Access & Login

    I am having trouble viewing the site. It seems to take a long time to load?

    In order to view redplum.com you need to have Flash Player version 9. This is a free upgrade and can be obtained by going to www.adobe.com and clicking on the “Get Adobe Flash Player Now” button in the lower right hand corner. Follow the instructions to install this version and you should be able to easily view redplum.com with a broad range of internet browsers including Internet Explorer, Firefox, Safari and more.

    I have created a RedPlum.com account and did not receive a confirmation e-mail.

    If you have not received the RedPlum confirmation e-mail, please first check your “Junk Mail” or “SPAM” mail folders. If you are still unable to view the confirmation e-mail please contact us at wecare@redplum.com.

    I have created an account but I can not sign in.

    You must activate your account via the confirmation e-mail sent after the successful completion of registration. Please check your inbox, and follow the provided instructions. If you are still experiencing difficulty please contact us at wecare@redplum.com.

    I am a RedPlum.com member and forgot my log in information.

    Select the “Sign In” link at the top of the page; here you will be provided with a link to “Forgot Password”. Answer the questions accordingly and you will be able to retrieve your account information. If you are still experiencing difficulties please contact us at wecare@redplum.com.

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    About Printing Coupons

    How do I print a coupon?

    There are two ways to print coupons on RedPlum.

    1) In our Grocery Section you’ll notice the scissors image on each printable coupon. To “clip” that coupon simply click the checkbox next to the scissors. When you’ve “clipped” all the printable coupons you want from that page scroll to the bottom and click on the “Print all Clipped Offers” button. 
    2) Outside the Grocery Section, the printable coupons on RedPlum have a “more info” link. Click it and a box will open with buttons that let you print, save or send the coupon. (If you don’t see a “print” button, that deal is an online offer; you’ll instead find a link to the site where the deal is located, as well as a coupon code if needed).

    Why do I need the Coupon Printer?

    The coupon printer helps RedPlum and the manufacturer manage the overall distribution and security of coupons and offers in circulation. Better security enables manufactures to continue to pass on great savings to you. Coupon printer applications are also used by other major coupon sites.

    I am still unable to print coupons. What can I do?

    Here’s a checklist to troubleshoot some of the most common issues.

    Are you using a supported operating system and browser?

     Redplum Secure Print works best using Windows XP, 7; Mac OSX 10.6.8; Internet Explorer 7-9, Firefox 5 and above, Chrome 15 and above, and Safari Mac 5.1.1.  Upgrading your browser will improve your experience and help you browse the internet safely.    

    Are you hooked up to a printer?  Is the power on, and supplied with paper and ink?

    Make sure your default printer is set up properly before you try to print. 

    Is Java installed?

    The first time you print RedPlum coupons you may be prompted to download or update your version of Java and activate the plug-in which will accurately print your coupons so they can be readily scanned in local stores.  Installing or updating your Java is quick, easy and free. 

    Did you accept the Java Applet and allow plugins and controls to run?

     Make sure you click Accept on the Java applet when it pops up. Our applet is called “AppletPrint” and depending upon your browser may say that it is coming from redplum.com, client.redplum.com or Valassis Communications.  If you are browsing using multiple windows, make sure the Applet pop-up window didn’t get “lost” in the background.  

    Some browsers and systems have Java turned off by default.  To turn it back on, open the Tools or Preferences menu on your browser and use the Advanced option to make sure Java is in “Enabled” mode and your plugins are turned on. 

    Did you receive a virtual machine, virtual printer, or screen-capturing software message?

    Printing is not allowed using virtual environments.  Please exit any screen-capturing software you may have installed on your machine, including programs in Standby mode.      

    Have you tried all of the above, but you still get stuck on “Preparing to Print”?  

    You may have multiple versions of an older Java.  Uninstalling the older versions will allow you to start fresh with the newest version.  On a Windows computer:  

    • - Click Start, then Control Panel, then Add/Remove Programs (This is also called “Uninstall Programs”) 
    • - After the list of programs appears (it can take a few minutes), find and click “Java” 
    • - Click the Remove button.    

    The next time you try to print a Red Plum coupon, you will be prompted to install java.  Alternately, you can install Java yourself at www.java.com

    Did printing suddenly stop working for you?  Try the below steps:

    Windows users:   

    • -  First, close your internet browser (IE, Firefox, etc). 
    • -  Click the Start menu and select Control Panel. 
    • -  In Control Panel, select "Programs", and then click "Java".  This opens the Java Control Panel.   
    • -  Under the "Temporary Internet Files" section, there is a button called "Settings".  Click this button.  
    • -  Another window pops up called "Temporary Files Settings". 
    • -  Click the "Delete Files" button.  This will not hurt your computer – you’re clearing out a bunch of older files you no longer need.   
    • -  When finished, close the Java Preferences windows.  Restart your browser and try printing again.    

    Mac users:  

    • -  First, close your internet browser (IE, Firefox, etc). 
    • -  In the Applications/Utilities folder, open Java Preferences.   
    • -  Click the Network tab. 
    • -  Click the Delete Files button.   
    • -  Close Java Preferences, restart your browser and try printing again.     

    I tried to install Java and it says I don’t have permission.    

    Do you have adequate permission to download programs on your computer or the computer you are using? Or are you using software that blocks the installation of applications? If you are trying to print coupons at work or from a computer at a library, Internet cafe or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files. Contact your network administrator for more information. If you have a home computer, you may find it easier to access our coupons there. You might also be running software that prevents installation on your computer. Please make sure to turn off any anti-virus software or any anti-spyware or adware software. 

    Are the security settings on your browser set too high? If you receive warnings or errors that an attempt to install an ActiveX control (Internet Explorer) or a plug-in was blocked, or are asked for permission to install a program, you may need to change your browser's security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browsers make you jump through a few hoops to install plug-ins, but it's worth it!

    Why is there a limit for how many times some coupons can be printed from RedPlum?

    Manufacturers or retailers often set print limits on coupons in order to:  

    • -  Help track coupons that are distributed online 
    • -  Regulate the number of coupons in circulation  Ensure that more consumers have access to coupons for product trial 
    • -  Provide some security measures to prevent theft or fraud 
    • -  To accomplish this, print limits are often set for coupons to ensure that each consumer or printer can only print a set maximum number of coupons. 

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    About Offer or Coupon Redemption

    Do I need to print an offer or coupon to get the advertised deal? 

    We advise that you print all offers you wish to redeem. All offers are subject to terms and conditions, please see vendor site for details.

    Why do these coupons look different than what I see from these vendors in the paper?

    All redplum.com coupons and offers follow a standardized format so that they can be readily printed by consumers on their home computer printers. This standardized format will aid local merchants in identifying redplum.com offers at the point of sale.

    Who do I call if my local merchant will not accept the offer? 

    If you have any difficulty when attempting to use an offer, you can download the attached RedPlum Letter for Retailers and Business Owners that will help to inform businesses about redplum.com coupons. If you have any additional issues, please contact the RedPlum customer service center at 1-800-313-6880 between the hours of 9am – 9pm EST.

    I am a retailer/ local merchant and want to verify that an offer a customer has brought into my location is legitimate. How can I check this? 

    Please download the RedPlum Letter for Retailers and Business Owners to see more details regarding what the coupons look like and what elements to look for to identify legitimate RedPlum.com coupons. Please contact our customer service center at 1-800-313-6880 between the hours of 9am -9pm EST.

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    About Advertising on redplum.com

    If you are interested in advertising online with redplum.com, click here to contact our online sales team.

    If you are interested in advertising with RedPlum printed media such as newspaper inserts, coupon books or direct mail packages click here to contact our print sales team.

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    RedPlum Mail Package Mailing List

    How do I know where to find my RedPlum Coupon Book?

    To see where you can find your RedPlum coupon book (through the mail or newspaper), visitredplum.com/gooddeal and enter your address

    How can I get my address REMOVED from your RedPlum Mail Package mailing list?

    We'll miss you, but if you want to remove your address from our mailing list you can do so online by Clicking hereand complete the form to submit your request. Or, you can also call our toll free number 800-437-0479, and select option 3 (8:30 am-5:00pm EST). Note that it may take up to 5-6 weeks for this request to take effect.

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