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Why is my loyalty card being used by another person?

It’s very unlikely that your loyalty card is actually being used by another person.  This type of situation is usually because of mistakes or old information, such as:

  • Typing in the loyalty number incorrectly
  • Typing in your email address incorrectly
  • Forgetting that your signed up previously using a different email address
  • Recycled loyalty card numbers
  • Mixing up loyalty cards from different retailers

If you are receiving the error that your loyalty card is in use by another person, contact your retailer.  They can sometimes correct the error.  However, the easiest way to resolve the problem is to obtain a new retailer loyalty card.  See your local store manager for information on obtaining a new card.