Tags   Java   Printing  

The gray screen and window just sits there — it doesn't do anything

Windows

  1. Start by downloading the latest version of Java from www.java.com
  2. After you’ve updated to the latest version, close and restart your browser
  3. Try printing again. 
  4. If you still can't print, follow the instructions in the article Uninstalling/Reinstalling Java

Mac

      1. Make sure you’re on OSX10.6.8 or higher.  Use Firefox or Safari - Chrome will no longer support Java 7 and above.  
      2. Follow the steps in this article to verify Java and optimize your system.