redplum.com

The coupon printing software isn’t working

Topics in this post: Printing  

Coupon printing software not working for you? First, read through this checklist and make sure:

  • You are using a supported operating system and browser:
    • Windows 7, 8/8.1, XP or Vista with Internet Explorer 9–11, Firefox 27 and higher, or Chrome 33 and higher. 
    • For security reasons, XP users will need to use Chrome or Firefox; Vista users, please upgrade to IE9, or use Chrome or Firefox.
    • Mac OSX10.7 and higher.
  • You have Microsoft's .NET 4.0 Framework installed. 
  • You are not installing from a corporate or public environment that requires admin rights – please see your system administrator if this is the case
  • You have recently updated your printer’s driver software
  • You are not experiencing interference from your anti-virus software

If you’ve checked the above and the software still isn’t working, your computer may benefit from a complete uninstall and reinstall to “reset” the software. 

First, make sure you clear your browser’s cache and cookies, and then restart your browser.  Do this with the browser you intend to use for printing coupons.  

  • IE:  Internet Options/Browsing History/Delete button.  
  • Chrome: History/Clear browsing data button.  Incognito mode CANNOT be used with our coupon printing software, because we use cookies. 
  • Firefox:  History/Clear recent history
  • Safari:  History/Clear History

**It is important that you CLOSE and RESTART your browser after clearing cache and cookies.**

Next, you’ll want to uninstall the Print@Home software. 

  • Windows users: go to Control Panel and depending on your operating system you’ll select Programs/Add or Remove Programs, or Uninstall Programs.  Once the list populates, click PrintatHomeProtocol and select Uninstall. 
  • Mac users:  Find Print@Home.app in your Applications folder and drag it to the Trash.

Finally, re-install the coupon printing software by following the steps HERE

Simple steps for printing coupons
1

Add coupons to the queue

Click on the plus sign () for an individual coupon to add it to the print queue.

2

Open the queue

In the header bar on the left you'll see a pink button. The number of coupons you have in the queue is displayed. Click there to open the queue.

3

Print your coupons

Click on the print these coupons button to print all of the coupons in the queue.

4

The print driver

We use a print driver that must be installed before printing. This is a small, secure application that installs on your desktop or laptop.

Simple steps for downloadable coupons
1

Login or create an account

You will need to have an account with us. It's simple and we only need the very minimal information to get you started.

2

Connect a store loyalty card

Connecting a loyalty card will let you clip downloadable coupons right to your card with no printing. Simply use your loyalty card at the store to redeem the coupons you have clipped to it.

3

Set an active loyalty program

You can connect multiple store loyalty cards. By setting an active loyalty program you are telling us which one you want to clip coupons to.

RedPlum.com is the ultimate source of value — online, in your mailbox, on your doorstep, with your newspaper, and in your store.