redplum.com

Problems Printing? Troubleshooting Tips!

Topics in this post: Java   Printing  

Having trouble printing?  

Computer Information

Make sure you’re using one of these operating systems and browsers:

  • Windows 7, 8/8.1, XP or Vista with Internet Explorer 9–11, Firefox 27 and higher, or Chrome 33 and higher. For security reasons, XP users will need to use Chrome or Firefox; Vista users, please upgrade to IE9, or use Chrome or Firefox.  
  • Mac OSX10.6 and higher.
  • Mobile devices and tablets are not supported.  

How do I install the coupon printing software on Windows?  Read this article.  

Mac users – Please read this article

 

Common Problems

The coupon printing software isn’t working

I’m getting a “Print@Home not found” error

I’m getting a “No apps installed” error

I'm getting "Sorry, you have already viewed the offer" message

Special message for XP and IE8 users

 

Additional Information

Why do these coupons look different than what I see from these vendors in the paper?

What if my store does not accept computer-generated coupons?

Simple steps for printing coupons
1

Add coupons to the queue

Click on the plus sign () for an individual coupon to add it to the print queue.

2

Open the queue

In the header bar on the left you'll see a pink button. The number of coupons you have in the queue is displayed. Click there to open the queue.

3

Print your coupons

Click on the print these coupons button to print all of the coupons in the queue.

4

The print driver

We use a print driver that must be installed before printing. This is a small, secure application that installs on your desktop or laptop.

Simple steps for downloadable coupons
1

Login or create an account

You will need to have an account with us. It's simple and we only need the very minimal information to get you started.

2

Connect a store loyalty card

Connecting a loyalty card will let you clip downloadable coupons right to your card with no printing. Simply use your loyalty card at the store to redeem the coupons you have clipped to it.

3

Set an active loyalty program

You can connect multiple store loyalty cards. By setting an active loyalty program you are telling us which one you want to clip coupons to.

RedPlum.com is the ultimate source of value — online, in your mailbox, on your doorstep, with your newspaper, and in your store.