Top items about Printing
How do I install the coupon printing software?
Starting April 2014, all Redplum.com powered print coupons requires a fast, easy installation of our NEW, IMPROVED Print@Home coupon printing software.  Read more about it here! Please note, you will be prompted to install our NEW software even if you have previously installed... more »
The coupon printing software isn’t working
Coupon printing software not working for you? First, read through this checklist and make sure: You are using a supported operating system and browser: Windows 7, 8/8.1, XP or Vista with Internet Explorer 9–11, Firefox 27 and higher, or Chrome 33 and higher.  For security... more »
Mac users: great news!
Hey Mac user!  We have a new version of our Print@Home coupon printing software available that replaces the old one.  You’ll need to install this new version to keep printing our coupons.  Before you start, please make sure you have the following system specifications: OSX10.6... more »
Problems Printing? Troubleshooting Tips!
Having trouble printing?   Computer Information Make sure you’re using one of these operating systems and browsers: Windows 7, 8/8.1, XP or Vista with Internet Explorer 9–11, Firefox 27 and higher, or Chrome 33 and higher. For security reasons, XP users will... more »
Special message for XP and IE8 users
Hey XP and Internet Explorer 8 users!  Have you heard the news about our new coupon printing software? Maybe you noticed that Internet Explorer 7 and 8 are no longer on the support list.  Maybe you tried to install the software using IE8 and it didn’t work.  Maybe... more »
Introducing a new way to print coupons!
Dear loyal Redplum.com fan, We're excited to announce a big change to our coupon printing software. With our NEW Print@Home coupon printing software, you’ll just need to install a small, secure application on your desktop or laptop.  Installing is an easy one-time process: Select... more »
Having trouble with your account?
Why is my loyalty card being used by another person?
It’s very unlikely that your loyalty card is actually being used by another person.  This type of situation is usually because of mistakes or old information, such as: Typing in the loyalty number incorrectly Typing in your email address incorrectly Forgetting that your... more »
How do I change my password?
To change your redplum.com account password:   While logged in, click the Click the “Welcome” at the top of the page and then select “PASSWORD” Follow the instructions to change your password.  Click “SAVE PASSWORD CHANGES” to complete... more »
How do I change my account information?
To change any of your account information, including name, email address, and zip code: Click the “Welcome” at the top of the page and then select “PROFILE” Make changes to your account information.  When finished, click “SAVE PROFILE”. 
My store isn't listed
If you're trying to select a coupon and it isn't available for your store loyalty card, it could be that your store doesn't carry that particular product or have chosen not to participate in the coupon distribution.  Check back again later, as some stores may update their policies... more »
About Clip2Card
Clip2Card is an easy, cost effective way to save money with valuable RedPlum coupons.  Simply register an account, add your participating store loyalty program number, and click the “Card” icon when available on a coupon.  The coupon is now ready to be redeemed... more »
Where can I see a list of coupons I clipped?
Click the “Welcome” at the top of the page and then select “LOYALTY PROGRAMS” On the “MANAGE LOYALTY PROGRAMS” page, the coupons appear in a list under the corresponding loyaty card. 
How do I clip a coupon to my store loyalty card?
Clipping coupons to your store loyalty card is easy.  Make sure you’re logged in and have registered at least one loyalty card. Look for coupons with the “card” icon Click the card icon.  When finished, click the green “Coupon Ready” button... more »
Can I add multiple loyalty cards?
Yes!  To add loyalty cards: Click the “Welcome” at the top of the page and then select “LOYALTY PROGRAMS” On the “MANAGE LOYALTY PROGRAMS” page, click,"ADD NEW LOYALTY PROGRAM" Select your store shopper card from the list. When prompted, enter... more »
What information do you collect on members?
When registering to become a member of redplum.com, you will only be asked for information that will assist with site personalization and communication. You will be asked to provide a first name, last name or last initial, your ZIP code, your gender, and your e-mail address.  If... more »
I am a redplum.com member and forgot my log in information
Click the “LOGIN/CREATE AN ACCOUNT” link at the top of the page.  Click the “FORGOT PASSWORD?” link.  Enter your account email address when prompted, then click the “RESET PASSWORD” button. A new password will be sent to your account... more »
Redeeming coupons and deals
I am a retailer/ local merchant and want to verify that an offer a customer has brought into my location is legitimate. How can I check this?
Please download the redplum.com Letter for Retailers and Business Owners to see more details regarding what the coupons look like and what elements to look for to identify legitimate redplum.com coupons
Why do these coupons look different than what I see from these vendors in the paper?
All redplum.com coupons and offers follow a standardized format so that they can be readily printed by consumers on their home computer printers. This standardized format will aid local merchants in identifying redplum.com offers at the point of sale.
Do I need to print an offer or coupon to get the advertised deal?
We advise that you print all offers you wish to redeem. All offers are subject to terms and conditions, please see vendor site for details.