Top items about Printing and Java related issues
Can't Print with Java 7 Update 51?
Java 7 Update 51 is causing some Windows users to be unable to print our coupons.  We apologize for the inconvenience.  While we investigate improvements, we have found that deleting Java temporary files has resolved the issue for some of our users: Windows First, close... more »
I updated to the latest Java version but I still can't print
**Using Java 7 Update 51?  Click here to read this article!** Windows:  Some Windows systems respond better by uninstalling and reinstalling Java, rather than simply upgrading on top of an existing Java version.  You can read more about it here: Please... more »
Problems Printing? Troubleshooting Tips!
Having trouble printing?  Here's a handy list of help articles!   **Having trouble printing with the new Java (Java 7 Update 51)? **  Click here for instructions! Computer Information Make sure you’re using one of these operating systems and browsers: Windows... more »
Before you print
Not working?  Make sure you’re using one of these operating systems and browsers: Windows 7, 8/8.1 or XP with IE 7–11, Firefox 12 and higher, or Chrome 20 and higher Mac OSX10.7 or higher with Safari 6 or higher, Firefox 12 and higher, and Chrome 20 and higher Read... more »
Mac users: great news!
We have great news for Apple Mac users: there's a new version of our coupon printer built especially for you!   You may have noticed this change already and are coming here to get the scoop. First, let us assure you that our software is 100% safe and is ONLY used to print our... more »
How do I install the coupon printing software?
This depends on your operating system and browser.   Windows users:   IE users:  a bar with the file name will appear at the bottom of your screen.  Click the RUN button, and the install will begin automatically.  Chrome users:  You will be presented... more »
I'm getting "Sorry, you have already viewed the offer" message
All coupons have a personal print limit (the number of times you’re allowed to print a coupon), but some coupons have an extra limit on the number of times you’re allowed to access, or view, the coupon's display page.  Manufacturers request these security measures... more »
Having trouble with your account?
Why is my loyalty card being used by another person?
It’s very unlikely that your loyalty card is actually being used by another person.  This type of situation is usually because of mistakes or old information, such as: Typing in the loyalty number incorrectly Typing in your email address incorrectly Forgetting that your... more »
How do I change my password?
To change your account password:   While logged in, click the Click the “Welcome” at the top of the page and then select “PASSWORD” Follow the instructions to change your password.  Click “SAVE PASSWORD CHANGES” to complete... more »
How do I change my account information?
To change any of your account information, including name, email address, and zip code: Click the “Welcome” at the top of the page and then select “PROFILE” Make changes to your account information.  When finished, click “SAVE PROFILE”. 
My store isn't listed
If you're trying to select a coupon and it isn't available for your store loyalty card, it could be that your store doesn't carry that particular product or have chosen not to participate in the coupon distribution.  Check back again later, as some stores may update their policies... more »
About Clip2Card
Clip2Card is an easy, cost effective way to save money with valuable RedPlum coupons.  Simply register an account, add your participating store loyalty program number, and click the “Card” icon when available on a coupon.  The coupon is now ready to be redeemed... more »
Where can I see a list of coupons I clipped?
Click the “Welcome” at the top of the page and then select “LOYALTY PROGRAMS” On the “MANAGE LOYALTY PROGRAMS” page, the coupons appear in a list under the corresponding loyaty card. 
How do I clip a coupon to my store loyalty card?
Clipping coupons to your store loyalty card is easy.  Make sure you’re logged in and have registered at least one loyalty card. Look for coupons with the “card” icon Click the card icon.  When finished, click the green “Coupon Ready” button... more »
Can I add multiple loyalty cards?
Yes!  To add loyalty cards: Click the “Welcome” at the top of the page and then select “LOYALTY PROGRAMS” On the “MANAGE LOYALTY PROGRAMS” page, click,"ADD NEW LOYALTY PROGRAM" Select your store shopper card from the list. When prompted, enter... more »
What information do you collect on members?
When registering to become a member of, you will only be asked for information that will assist with site personalization and communication. You will be asked to provide a first name, last name or last initial, your ZIP code, your gender, and your e-mail address.  If... more »
I am a member and forgot my log in information
Click the “LOGIN/CREATE AN ACCOUNT” link at the top of the page.  Click the “FORGOT PASSWORD?” link.  Enter your account email address when prompted, then click the “RESET PASSWORD” button. A new password will be sent to your account... more »
Redeeming coupons and deals
I am a retailer/ local merchant and want to verify that an offer a customer has brought into my location is legitimate. How can I check this?
Please download the Letter for Retailers and Business Owners to see more details regarding what the coupons look like and what elements to look for to identify legitimate coupons
Why do these coupons look different than what I see from these vendors in the paper?
All coupons and offers follow a standardized format so that they can be readily printed by consumers on their home computer printers. This standardized format will aid local merchants in identifying offers at the point of sale.
Do I need to print an offer or coupon to get the advertised deal?
We advise that you print all offers you wish to redeem. All offers are subject to terms and conditions, please see vendor site for details.